Technology FAQs

GCCCD has deployed Single Sign-On. Students, faculty, and staff will utilize their @gcccd.edu email address to access Self-Service, Canvas, GCCCD email, campus computers, printing, and Library database materials.

Usernames are in the form of either firstname.lastname@gcccd.edu or firstinitial.lastname@gcccd.edu, depending upon when you became a student.

Faculty/staff credentials are provided to the user during employee onboarding.

Students may find their username in the Welcome email sent shortly after applying to the school. If you do not know your username, any Student Services office (Admissions, Counseling, Financial Aid, etc.) or Help Desk may look you up.

*Note: Students applying after April 2025 will use their first initial; students enrolled prior to April 2025 will use their first name.

*Note: There may be exceptions to the above. Please see our Passwords and Accounts guide for more details.

You have a single password for Self-Service, Canvas, GCCCD email, campus computers, Wepa printing, campus Wi-Fi, and Library database materials. It must be changed at least once a year, and must be 16 characters or more.

For new students, the password was sent to you in a Welcome email after you applied. You will be required to update it to a new 16+ character password upon first use.

Faculty/staff credentials are supplied during employee onboarding.

Users that have two-step verification enabled may reset their own passwords. To reset your password for Self-Service, Canvas, GCCCD email, campus computers, Wi-Fi, printing, and Library database materials, please use the Microsoft Password Reset tool .

*Note: Users without two-step verification will receive a "password reset not registered" error, and must contact their campus Help Desk.

To use the password reset tool:

1. Navigate to the password reset tool linked above.
2. Enter your GCCCD email.
3. Follow the prompts on screen.
4. Create a new password/phrase that is at least 16 characters long, and hasn't been used in the last 10 cycles. It also cannot include your name/username.
5. You will receive a confirmation in your personal email upon success.

Find detailed information about the reset process here: Reset your work or school password using security info .

Yes! Your GCCCD email is your login for multiple resources including Self-Service, Canvas, campus computers, Wepa printing, and the Library databases.

Student email usernames are either firstname.lastname@gcccd.edu or firstinitial.lastname@gcccd.edu, depending on when you registered.

Learn more on our Passwords and Accounts guide page.

You may log in directly to GCCCD's Outlook instance here: Sign in to Outlook . Use your @gcccd.edu SSO credentials (same as Self-Service and Canvas).

Learn more about student email by viewing the District Email Help page.

You may update your password at any time by following the instructions in our SSO Password Update guide. Please note there is a different process for updating a good/known password versus resetting a bad/forgotten one.

*Note: Update your password through Outlook.com or on a campus PC if you receive notice it is expired or expiring. Passwords must be 16 or more characters and not contain your name/user name.

Learn how to remove passwords from your specific web browser below:

• Google Chrome: Manage passwords in Chrome (all devices) .
• Mozilla Firefox: Edit or delete a login with the Firefox Password Manager (PC) . Manage saved passwords in Firefox for Android . Manage saved passwords in Firefox for iOS .
• Microsoft Edge: Save or forget passwords in Microsoft Edge (all devices) .
• Safari: Find saved passwords and passkeys on your Mac . Find saved passwords and passkeys on your iPhone/iPad .

*Note: If you've recently changed a password due to reset or expiration, it's a good idea to remove it from your browser.

For Students, Faculty, and Staff, use your @gcccd.edu SSO credentials to log in to computers on campus.

Please use the same @gcccd.edu SSO credentials as you do for Self-Service and Canvas.

For more helpful login instructions for different Library systems, view this Library Resources Guide page. Simply choose the guide for the resource you wish to access (like Kanopy, Films on Demand, etc.) and receive detailed login instructions.

Your @gcccd.edu single sign-on account is locked after too many invalid login attempts are made. It will be unlocked automatically after a short period of time. Further invalid login attempts will cause your account to lock again.

*Note: Check for and immediately forget the Grossmont Wireless network on your device before proceeding. A bad Wi-Fi password will rapidly lock you out of your account again.

If you know your password, wait 30 minutes and try again. If you do not know your credentials, see if you can ascertain them from our Technology Guides or searching our Frequently Asked Questions. If you need help, contact the Help Desk.

*Note: CampusLogic accounts are managed exclusively by the Financial Aid office.

You must contact the District IT Help Desk so they may verify and unblock you.

You may email District IT (helpdesk@gcccd.edu) or call the IT Help Desk at (619) 644-7547 for assistance.

Go to the Grossmont College homepage and choose the Canvas link in the top-right corner of the page or in the menu.

Enter your @gcccd.edu SSO credentials - same as used for Self-Service and student email.

If you wish to bookmark the page for easy access, the correct url for our Canvas login page is: gcccd.instructure.com.

Students: For questions on how to complete assignments, or issues with taking quizzes, due dates, or accessing necessary materials please contact your instructor.

Students: For questions on how to navigate and use Canvas, see the Canvas Student Support page.

Faculty: For course support please see the Canvas Support for Faculty page.

Students & Faculty: The campus or District Help Desks can assist you with logging in or password resets. Technical issues like browser/materials/plug-in errors or after-hours login support can be addressed by contacting the Canvas 24/7 Support Line at 1-844-600-4953. You may also Live Chat with a Support Agent .

If you're not receiving Canvas notifications at the email address you desire, change it within Canvas settings:

1. Login to Canvas with your @gcccd.edu SSO (Self-Service) credentials.
2. Click Account in the global navigation menu.
3. Select Settings.
4. Under Ways to Contact, select "+ Email Address" and enter your personal email.
5. Check your email for a confirmation.
6. Confirm your email then set your notification preferences on the same page.

Further support can be provided by contacting the Canvas 24/7 Support Line at 1-844-600-4953. You may also Live Chat with a Support Agent .

You may use the following link to log in to Workday .

Sign in with your @gcccd.edu SSO credentials - the same as used for Self-Service, Canvas, GCCCD email, and campus computers.

Connect to Wi-Fi in two easy steps:

1. Choose Grossmont_Guest on your device.
2. In your web browser, tick the box to accept the terms and conditions.

That's it! For more details, see this guide on campus Wi-Fi.

Parking is enforced by the District Public Safety Department. Please view their website for parking details, including guidance on How to Purchase a Parking Permit (PDF) .

*Note: For technical support on the permit purchasing website, please email the permit vendor: support@phxgis.com.

For an iPhone/iPad or MacOS, please see the instructions here: Forget a Wi-Fi network on iPhone, iPad, or Mac .

For a Windows 11 laptop, please see the instructions here: Delete wireless network profile - Windows 11 .

For a Windows 10 laptop, please see the instructions here: Delete wireless network profile - Windows 10 .

On iOS (iPhone, iPad):

1. Launch Safari and long-press on the New Tab button (overlapping squares icon).
2. Choose New Private Tab or Window:
   

On macOS (MacBook, iMac):

• Launch Safari and choose File > New Private Window:

1. Launch Chrome and choose the kebab menu (3 vertical dots).
2. Choose New Incognito tab:

For Chromium-based browsers like Chrome, Edge, Brave, etc:

1. With your browser open, press Ctrl + Shift + Del on your keyboard.
2. If on mobile, tap the kabob menu (three stacked dots), and choose Delete Browse data.
3. In the Time range drop-down menu choose All time.
4. Tick all check boxes and select Delete data.

For Safari (iPhone or iPad):

1. Open the Settings app.
2. Scroll down and tap on Safari.
3. Scroll down and tap on Clear History and Website Data.
4. Choose All history in the Clear Timeframe area, and Close All Tabs under Additional Options.
5. Tap on the Clear History button.

On macOS (MacBook or iMac):

• Press Command (⌘) + Shift + 3 - this will save the entire screen to your Desktop. For more options, press Command (⌘) + Shift + 5 to launch the Screenshot utility.

On iOS (iPhone or iPad):

• If you device has a Home button, press the Home button + Side button (or Top button on some models).
• If your device doesn't have a Home button, press and hold the Side button + Volume Up.

On Android 12 and higher:

1. Open Quick Settings by swiping from the top of the screen.
2. Find the Screenshot option and tap on it.

Most other Android versions/devices:

• Press and release the Power and Volume Down buttons at the same time.

To capture the entire screen at once:

1. Find the Print Screen button on your keyboard (sometimes abbreviated PrtScn)

*Note: If your PrtScn button has colored text you may need to hold down the Fn key to activate it.

2. Press Windows + PrtScn to save a picture of your screen in the Screenshots folder, in your Pictures library.

Capture a portion of the screen:

1. On Windows 10 and higher, press Windows + Shift + S on your keyboard.
2. Click and drag a rectangle around the area you want to capture - releasing the mouse button will copy the area to your clipboard.
3. Paste the image directly into your email message or other document.

You may find your Employee ID# in your profile in Workday:

1. Log in to Workday (use your @gcccd.edu SSO credentials).
2. On the main screen select the person icon in the top right-hand corner.
3. Choose View Profile.

Your profile will show an entry for Employee ID on the page. It is a seven-digit number most likely beginning with a 0 or 1.

CampusLogic accounts are managed exclusively by the Financial Aid department. Please open a Zoom session with Financial Aid at https://zoom.us/j/98987329572#success.

You may also contact financial aid by phone at (619) 644-7129 or send an email to financial aid via grossmont.financialaid@gcccd.edu.

You will need to log in to Dynamic Forms.

Current students should log in with your @gcccd.edu SSO credentials (same as Self-Service and Canvas). Contact the Help Desk for assistance with your login.

Prospective or returning students must create a Dynamic Forms account (PDF) . Prospective/returning students should contact NextGen Dynamic Forms directly for support.

Yes! Visit the dual enrollment page to find out how.

Prospective students (or the parent of a high-school student) must first make their Dynamic Forms login. Learn how to create a Dynamic Forms account (PDF) . Prospective students unable to log in should contact NextGen Dynamic Forms directly .

Do not reply to the email. Never click on any links or ads, open any attachments, or take any action whatsoever that the email may request.

Phishing attempts often try to scare users into action with a false sense of urgency.

If you suspect a phishing email, or are uncertain, simply delete it or  contact the Help Desk. If you provided any information, clicked on any links, or opened any attachments, you must contact the Help Desk immediately.

The first place you should check is the Junk Mail folder. From your Inbox in the Outlook web access, find the Folders area in the left-hand pane. Scroll down and choose the Junk Email folder.

If the message isn't in Junk, it may have been quarantined. To verify quarantined emails, log in to the GCCCD Spam Filter with your @gcccd.edu SSO credentials.

Select Quarantine from the Message Filter drop-down on the Message Log screen.

*Note: The filter is highly effective - exercise care and sound judgment when reviewing quarantined messages.

If in doubt, no action is needed - it is safe to leave messages quarantined indefinitely.

If you have interacted with a spam message in any way - clicked on any links or opened any attachments - contact the Help Desk immediately.

Students enrolled in courses, full-time faculty, and full- or part-time staff are licensed for the full Office / Microsoft 365 suite. You may download and install the product on up to five devices.

Temporary workers and Adjunct faculty may use Office / Microsoft 365 online through the web browser.

Students not enrolled in courses or retired faculty/employees have access to their @gcccd.edu email inbox only.

You can learn more in our Microsoft 365 guide.

Please attempt following the procedures to unlink and re-link OneDrive . Choose Windows or Mac as appropriate.

If that fails, you may need to Troubleshoot issues with OneDrive .

Loaner laptops are not meant to store user files. After each reboot, the system is wiped and restored back to defaults.

Please store your documents in the cloud (OneDrive, Google Drive, etc.) for safekeeping.

Loaner laptops are not meant to install extra programs. After each reboot, the system is wiped and restored back to defaults.

If you need to use a particular program we recommend using it on your own PC or in one of the Grossmont Computer Labs.

Students enrolled in a course that utilizes the Adobe Creative Cloud will have access on campus computers. Log in with your Self-Service/student email credentials.

Other users may wish to utilize the free Adobe Express product. More information can be found in the Adobe Guide.

Students enrolled in a course that utilizes SPSS have access to it on every campus computer.

Off-campus users will need to download and install the software by following the SPSS Software Download Guide.

Self-Service is the district's registration and student record system used for adding classes, paying fees, and checking grades. Learn more about adding classes using Self-Service.

You can figure out what textbooks you will need through Self-Service:

1. After logging in to Self-Service, choose the My Text Books option on the bottom right.
2. Select which school and semester in which you are enrolled.
3. You'll be taken to the Bookstore website with your classes pre-populated in the Find Course Materials page.

*Note: If you are unable to checkout online please follow the guide for Grossmont Bookstore Checkout.

Your personal email is designated in Self-Service. To update where school-related messages (overdue balance notices, emergency notifications, registration date/time notifications, etc.) are delivered, log in to Self-Service , and update your User Profile.

*Note: Canvas notifications are sent your @gcccd.edu email inbox. You may change your Canvas notification email from within Canvas.

We provide a list of Datalink machine locations on campus.

Students and guests may print on campus for a small fee using the Wepa Now app, their email, or school computers. Learn all about Wepa printing on campus.

All print jobs must be submitted online through the Printing Department. (Use the Submit a Print Request button).

Log in with your firstname.lastname and your email password.

*Note: New users must create an account by visiting the printing department.

Call the Printing Department at (619) 644-7392 or email printing/duplicating at grossmont.printing@gcccd.edu with questions or for assistance.

Please see the detailed instructions here: Joining a Zoom meeting (no sign-in needed) .

*Note: Students do not need any sort of login to view their Zoom classes.

New Staff/Faculty are not provided with Zoom accounts automatically, but must request one by emailing the District IT Help Desk (helpdesk@gcccd.edu). Please do not attempt to create your own Zoom account using your @gcccd.edu email address; it will be a free/limited account that will not suffice for educational/work use.

*Note: Students do not need any sort of login to view their Zoom classes.

Currently, the District Enterprise team manages Zoom accounts. Please email the District Help Desk for assistance.

*Note: Students do not need any sort of login to view their Zoom classes.

Instructors please follow the Zoom Support guides . Choose the appropriate guide under Hosts/Co-Hosts.

*Note: Students do not need any sort of login to view their Zoom classes.

Please log in to your @gcccd.edu SSO (Microsoft) account .

From the My Apps screen, locate and select the Vision Resource Center tile.

If you do have access to Outlook and other school resources, but your VRC login isn't working, contact District IT via email or call District IT at (619) 644-7547 for assistance.