If you need assistance beyond our Frequently Asked Questions or Technology Guides provided, please reach out to us with the following information:
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Your full Name.
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Your Student or Employee ID number.
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Your Date of birth.
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A brief description of the problem or issue, including the name or GC# of
any school equipment being used.
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(If contacting via email) A phone number where you may be contacted.
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(If contacting via phone) An email address where you may be contacted.
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A two-hour window of time during which we may return your call, if needed.
*Note: Providing the requested information will help to expedite assistance.
Please note that we may only assist with Grossmont College resources (hardware, software, and campus Wi-Fi). For issues with non-District-owned devices,
please follow these guidelines:
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For Internet connectivity issues at home, contact your cable or Internet Service Provider (ISP).
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For device issues such as blank screen, power or hardware failures, or suspected virus or malware infections, you will need to contact a computer repair service such as Geek Squad, unless you are using a District-owned device.
Students and Faculty may contact us during our normal Hours of Operation.
You may reach us by sending an email to Grossmont Help Desk (g-helpdesk@gcccd.edu). You may also call the Help Desk at (619) 644-7742.
*Note: Messages received after hours will be answered the next business day.
Staff members are supported by the District Services IT Help Desk. You may email District IT at helpdesk@gcccd.edu, or call the IT Help Desk at (619) 644-7547.