If you need assistance beyond our Frequently Asked Questions or Technology Guides provided, please reach out to us with the following information:
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Your full Name.
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Your Student or Employee ID number.
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Your Date of birth.
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A brief description of the problem or issue, including the name or GC# of
any school equipment being used.
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(If contacting via email) A phone number where you may be contacted.
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(If contacting via phone) An email address where you may be contacted.
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A two-hour window of time during which we may return your call, if needed.
*Note: Email is the preferred method of contact in times of heavy call volume. Be sure to
provide the requested information in order to expedite assistance.
Please note that we may only assist with Grossmont College resources (hardware, software, and campus Wi-Fi). For issues with personal or non-District-owned
devices, please follow these guidelines:
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For Internet connectivity issues at home, contact your cable or Internet Service Provider (ISP).
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For home or cell phone service issues, such as minimal service or not receiving authentication phone calls, contact your
service provider to report the problem.
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For device issues such as blank screen, power or hardware failures, or suspected virus or malware infections, you will need to contact a computer repair service such as Geek Squad or through
your ISP, unless you are using a District-owned device.
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For areas such as installing software or troubleshooting updates on a personally-owned device, we encourage users to explore our Frequently Asked Questions or Technology Guides. Users are of course free to seek other helpful resources such as Google and YouTube.
Students and Faculty may contact us during our normal Hours of Operation.
You may reach us by sending an email to Grossmont Help Desk (g-helpdesk@gcccd.edu). You may also call the Help Desk at (619) 644-7742. Please provide the information requested in the How to Ask for Help section, above.
Calls and emails received after hours will be responded to the next business day.
Response times may vary during periods of exceptionally high volume. Requests are
answered in the order in which they were received.
*Note: It is not necessary to send an email after leaving a voicemail, or call after sending
an email. Both actions generate a ticket, and multiple points of contact complicate
the tracking and resolving of your issue(s).
Staff members are supported by the District Services IT Help Desk. You may email District IT at helpdesk@gcccd.edu, or call the IT Help Desk at (619) 644-7547.