Technology Help Desk

Grossmont students and faculty members may receive assistance with college-issued technology through the Help Desk. Explore helpful Q&A and other resources below.

 

FAQs

Find quick answers to our most Frequently Asked Questions.

 

Guides

Utilize in-depth technology guides to assist you step-by-step.

 

Need further assistance?

You may help us, help you, by following the guidance below.

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How to Ask for Help

If you need assistance beyond our Frequently Asked Questions or Technology Guides provided, please reach out to us with the following information:

  • Full Name
  • Student ID number
  • Date of birth
  • A brief description of the problem or issue, including any school equipment being used
  • (If contacting via email) A phone number where you may be contacted
  • (If contacting via phone) An email address where you may be contacted
  • A 2-hour window of time during which we may return your call, if needed

*Note: Providing the requested information will help to expedite assistance.

 

Important: We can only assist with Grossmont College resources (hardware, software, and campus Wi-Fi). For issues with non-District-owned devices, please follow these guidelines:

  • Internet connectivity issues at home: Contact your cable or Internet Service Provider (ISP)
  • Power or hardware issues, suspected virus or malware infections: Contact a computer repair service such as Geek Squad, unless you are using a District-owned device
How to Contact Us

Students and Faculty can contact us during our normal Hours of Operation. Messages received after hours will be answered the next business day. You can reach us through:

*Note: If you are a staff member seeking support, please contact the District Services IT Help Desk instead.