Canvas Support Info
Find the information and references you need to access and use Canvas here in one location.
Accessing Canvas
Students may access Canvas six to nine hours after registering for courses. Users should always begin at their school's homepage, then locate the Canvas button in the top-right corner (or menu). If you have previously logged in to Self-Service on the same device, you will be passed into Canvas automatically. If you are prompted to log in, please use the same credentials as Self-Service (@gcccd.edu SSO account).
Help Navigating/Using Canvas
Users have a variety of resources available to familiarize themselves with Canvas. Choose an item below for more details:
Canvas Login Help
If you are unable to log in to Canvas, please verify your @gcccd.edu SSO credentials allow you in to Self-Service. If they do not, reset your Self-Service credentials . If you are unable to reset, contact the Help Desk.
If you can log in to Self-Service, please make sure it has been at least six hours since you registered for courses before attempting to access Canvas.
If you still cannot log in to Canvas with good credentials, and you've been registered for eight hours or more, there may be an outage. Please be sure to check the Canvas Status page before escalating the issue to support.
Canvas Technical Assistance
On any screen in Canvas, users may click the Help icon (?) in the navigation menu. You will see a list of helpful resources as well as contact information. You may search Canvas guides as well as locate Canvas contact information or open a live chat with Canvas support.
Canvas User Name Display
To change the way your name is displayed in Canvas, you will want to modify your chosen name. Please review the guidance on how to update your chosen name with the District.
*Note: Your actual login/@gcccd.edu SSO username will stay the same.
Need Further Assistance?
If you have questions or need clarification about this guidance, please reach out to the Technology Help Desk.