Get Help from the Library

Library Login Help

Currently enrolled Grossmont students can access the library's online material off campus. Fill in your firstname.lastname and 6-digit date of birth. 

Still having problems?

• Do you have numbers at the end of your Canvas login?
  • Include the numbers after your name.
• Do you have a long name? Stop after the 20th character.
  
  • Example: Jennifer Williams-Smith would login as jennifer.williams-sm
• Is your login longer than 20 characters if you include the numbers after your name?
  • Stop after the 20th character.
  • Example: Jonathan Anderson's Canvas login is jonathan.anderson12345 but to access the library, it will be jonathan.anderson123
• Did you change your Self-Service or Canvas password?
  • Still use your 6-digit birthday.  (Not 8-digit birthday)
  • Example: If your birthday is January 1, 2002, enter 010102
• Did you change your Grossmont College Microsoft password (Word, Excel, Outlook)?
  • If so, use this new password.
• If you still have problems, try resetting your password.  
  
  • All students have a Grossmont College Microsoft account. Resetting the  password will reset your library password as well. 
  • How to access your student Microsoft account.
• Having issues just with the Kanopy database?
  • Visit the Kanopy help page.
• Still having problems?
  • Email the GC help desk at  g-helpdesk@gcccd.edu or call (619) 644-7742 and leave a message.  Your call will be returned as soon as possible.